Although your number of units changed, it is important to note that the value of your investment did not change.
When existing funds amalgamate the daily unit price on the source fund (Absa Fund Managers) and target fund (Sanlam Collective Investments) might be different and since the amalgamation was based on market value, a different unit value may be calculated.

Yes, you can still access your portfolio via Absa Online Banking (AOL), if you were previously registered. Please bear in mind that it will be as at the previous day's value.

There will be a link on AOL to the Sanlam Secure Services online portal in which you can log on and transact.

Log on to AOL with your credentials and select your unit trust investment. On screen there is a link to Sanlam Secure Services online portal. Click on the link and follow the prompts to transact.

A 45 day clearance period is maintained for debit order transactions. Sanlam Collective Investments (SCI) is required to apply a repurchase restriction on all debit order client accounts to be able to manage investor withdrawals on any possible uncleared unit holdings.

Your bank account is currently not verified. Verifying bank accounts is an essential step in confirming the authenticity of the provided bank details, to ensure that a trustworthy investment experience for you, our client.

Failure to verify your banking details poses the risk of payment delays and will hinder your ability to transact on the Sanlam Secure Services online portal.

If your bank account cannot be verified initially, additional bank verification documents and checks may be required. To update your bank verification status, please complete and submit the Investor Details Update Form along with proof of banking details.

Yes, your existing debit orders will continue as per usual.

However, please take note of the following relating to debit orders:

1. All debit orders scheduled for 21 March 2024 will run on 25 March 2024.

2. Your debit order values will not change but should you wish to setup a new debit order then you will be required to meet that fund minimum requirements.

3. If you have an existing debit order that falls on the last day of the month, please note that this will change and be collected on the 1st day of each month.

4. The debit order reference will differ to what you are accustomed to. It will now appear as: "MULTID FORSCI".

Ballot letters were distributed by AFM on the 23 November 2023 to all investors holding units. The letters were distributed based on client preferences (email or post) using the information on record.

If you have been invested with Absa Fund Managers (AFM) prior to 22 March 2024, your inception date will be displayed as 22 March 2024 on the Sanlam Secure Services online portal.

This date marks the amalgamation and migration of Absa Fund Managers (AFM) and Sanlam Collective Investments (SCI) to our current systems.

Please be assured that your current portfolio value reflects all the gains and contributions you have made since the inception of your investment with AFM.

Sanlam Collective Investments (RF) Pty Ltd (SCI), is a registered and approved Manager in Collective Investment Schemes.

The target funds in the amalgamation exists under the SCI scheme and therefore needed to conform to the name change.

Yes, your account number will change.

This will be included in the Welcome Letter that you can expect to receive on the 25 March 2024.

No, you will not be able to use your old account number. The old account number will be stored for reference purposes. Please ensure to use your new account number in instructions going forward.

The Financial Sector Conduct Authority (“FSCA”) requires that all accrued income in source portfolios be transferred and distributed prior to the amalgamation. Therefore, a special income distribution will be processed on the source funds on 22 March 2024, and the payout or reinvestment thereof will adhere to your existing income instruction.

Additionally, please note that a distribution will also take place on the 31 March 2024 for monthly and quarterly distributing funds on the SCI platform.

The migration will include the previous 5 quarterly statements (Quarter 1, 2, 3, 4 of 2023 and Quarter 1 of 2024) and well as the previous 2 Tax Certificates (tax year ending 2023 and 2024). These documents can be accessible through the Sanlam Secure Services online portal for your convenience.

Individual Investor:

You will receive a Welcome Letter on 25 March 2024, confirming your FICA and bank account verification status. Please take note that registration on Sanlam Secure Services online portal will not be possible until your FICA and bank details have been authenticated.

If initial verification of your ID and bank account is unsuccessful, additional documents and checks may be necessary. In such instances, please submit the Investor Details Update Form along with the required proof of ID and/or banking details to utinstructions@sanlaminvestmentssupport.com.

Corporate Investor:

Corporate investors are required to furnish SCI with updated FICA documents in accordance with Regulatory Supporting Information . For a streamlined onboarding, this information can be sent directly to utinstructions@sanlaminvestmentssupport.com. Please include your Client Account number, referenced in the Welcome Letter, in all correspondence

Your tax certificate for the 2024 period (ending February 2024) will be issued by Absa Fund Managers (AFM).

In 2025 (for the period ending February 2025) you will receive 2 tax certificates:

• A tax certificate from AFM covering the period 01 March 2024 to 22 March 2024

• Another from SCI covering the period 23 March 2024 to 28 February 2025.

Investors are required to complete a one-time registration process, detailed in the Welcome Letter which you will receive on 25 March 2024.

• A welcome letter distributed to all migrated investors on the 25 March 2024, providing details of your investment portfolio and new account number/s.

Ongoing Sanlam Collective Investments correspondence that will be made available to investors are as follows:

• Daily statement of activity - generated when an investor transacts i.e. submitting a redemption or additional investment instruction, excluding monthly debit orders. This is distributed to investors who have an email address on record.

• Monthly investment statement (including distribution detail) - specifically available to Corporate entity types

• Quarterly investment statement (including income distribution detail)

• Tax Certificates

• SMS's notification as and when Investors transact via forms.

Yes, your current Financial Advisor will have viewing rights to your unit trust portfolio.

No, as long as your Financial Advisor is registered and linked to your unit trust account at the time of amalgamation.

You will receive a Welcome Letter on the 25 March 2024, indicating the Financial Advisor, and fees linked to your portfolio.

Please refer to Annexure B referenced in the ballot letter distributed around the 23rd of November 2023 for more information about fee changes.

Should you have any queries or require additional assistance, please contact your Financial Adviser or Sanlam Collective Investments Client Service Centre.

For Retail clients: call 0860 100 266 or email service@sanlaminvestments.com

For Institutional clients: email clientsupport@sanlaminvestments.com

You have several options to contribute towards your investment goals which will be detailed in your Welcome Letter.

Access our Sanlam Secure Services online portal and set up a:

• Recurring debit order: this is a scheduled monthly collection of a specified amount from your chosen bank account; or

• Electronic Fund Transfer (EFT): transferring funds from your selected bank account to ours.

Additionally you will find SCI forms on the Sanlam Investments website along with instructions on where to submit these forms once completed.

As from 25 March 2024, only Sanlam Collective Investment (SCI) forms will be processed. You can access our existing forms for transactions or updating personal information here.

By accessing our digital platforms, you can conveniently view your balances, statements, and conduct transactions. Simply log on to: Sanlam Secure Services online portal.

Our WhatsApp channel offers access to your investor statement, tax certificate and portfolio balance. Simply add our number, 0860 100 266, as a contact on your phone and type “Hi” to begin.

You can locate our forms for transactions or updating personal information at this link SCI forms

You are required to completed an Investor details update form which can be found here: SCI forms

Investors will be granted access to the Sanlam Secure Services online portal, enabling you to view portfolio balances, obtain statements, conduct transactions, and adjust debit order dates.

Furthermore, you will have the capability to access SCI forms on the Sanlam Investments website.

Please refer to the Welcome Letter sent from SCI on 25 March 2024 providing details of your new unit trust account number/s with guidance on how to make additional investments.

The Welcome Letter will include your unique fund number which serves as a reference number.

Yes, please ensure that all necessary documents are provided before the cut-off times to ensure instructions are processed on the same day. The cut-off times are as follows:

• Money market funds: 13:00

• All other funds: 15:00